This refund policy applies to all men’s clothing items purchased through arveller.shop. Please read the following terms carefully before requesting a refund.

I. Scope of Refund Application
You may request a refund if the following conditions are met:

  • The product has quality issues or defects.
  • The received product is significantly different from the order description.
  • The product is severely damaged or lost due to logistics reasons (proof required).
  • The order has been cancelled by us, but payment has been completed.

II. Refund Request Time
Users must submit a refund request within 30 days of receiving the product.

Requests submitted after the deadline may not be accepted.

III. Non-Refundable Situations
The following situations generally do not support refunds:

The product has been used, washed, or damaged by the customer.

The product is damaged due to personal reasons (e.g., dislike, incorrect size selection) and has no quality issues.

The product label or packaging is missing or damaged.

Promotional or special offer items clearly marked “non-refundable”.

Delivery issues caused by incorrect address or information provided by the customer.

IV. Refund Process
Contact customer service to submit a refund request, providing your order number and a description of the problem.
Customer service reviews the request and provides a return address (if the product needs to be returned).
The user returns the product as required (if applicable).
We process the refund after receiving and inspecting the product.
The refund will be returned to the original payment account.

V. Refund Processing Time
After the product is approved, the refund will be processed within 5–10 business days. Processing Completed
Actual arrival time may vary depending on the bank or payment platform.

VI. Shipping Costs
We will bear the return shipping costs incurred due to quality issues or incorrect shipments. Return shipping costs for personal reasons will be borne by the customer.

VII. International Order Refunds
International order refunds may involve cross-border payments and exchange rate differences. Customs duties and related fees are generally not refundable. Return shipping must comply with local import and export regulations.

VIII. Refund Method
All refunds will be returned via the original payment method. We do not support cash or other non-original payment methods.

IX. Special Circumstances
In special circumstances (such as system errors, inventory issues, or force majeure), we reserve the right to adjust the refund processing method and will maintain communication with customers.

X. Contact Us
If you have any questions about the refund policy, please contact: